Читать книгу The Interpersonal Communication Playbook - Teri Kwal Gamble - Страница 64

1 Define and explain the importance of communication presence. □Communication presence is the unique composite of characteristics we present when interacting both digitally and in the real world. Communication presence affects interpersonal effectiveness and relationship development.

2 Define interpersonal communication, distinguishing it from other types of communication. □Interpersonal communication occurs between two people, forming a dyad. Interpersonal communicators make personal contact, build a connection, and establish a relationship. The process of interpersonal communication is ongoing and ever changing, and it occurs whenever we interact with another person, sharing responsibility for creating meaning (what we extract from the interaction) and managing our relationship (determining its nature).

3 Use a communication model to identify the essential elements and transactional nature of the interpersonal communication process.□Every interpersonal interaction is transactional in nature, meaning it involves two people who simultaneously function as sender and receiver; it contains messages (the content of communication), channels (the medium or media carrying the message), noise (anything interfering with the reception of a message), feedback (information returned to a message source in response to a message sent), context (the physical, psychological, temporal, and cultural setting for communication), and effect(s) (the emotional, physical, and/or cognitive influence of the communication).

4 Explain the functions that interpersonal communication serves. □Interpersonal communication fulfills psychological functions by enhancing self–other understanding; social functions by meeting our needs for affection, inclusion, and control; information functions by promoting the sharing of knowledge and reduction of uncertainty; and influence functions by enabling us to use strategic communication to achieve goals.

5 Describe the characteristics, core principles, and axioms of interpersonal communication. □Among interpersonal communication’s characteristics are that it is a dynamic process, unrepeatable and irreversible, learned, and noted for its wholeness and nonsummativity. Among the principles underlying interpersonal communication are the importance of using behavioral patterns and both reasoned and retrospective sense making to predict and interpret behavior. The following five axioms add to our understanding of interpersonal relationships: (1) You cannot not communicate; (2) every interaction has content and relationship dimensions; (3) every interaction is defined by how it is punctuated; (4) messages consist of verbal symbols and nonverbal cues; and (5) interactions are either symmetrical or complementary.

6 Describe how gender and culture affect interpersonal communication. □Gender and cultural prescriptions shape interpersonal communication. Because of their potential to enhance or complicate interpersonal relations, we can demonstrate sensitivity and avoid misunderstandings by increasing our awareness of the culture and gender preferences of others and recognizing the importance of respecting and adjusting to differences.

7 Provide examples of how digital media are reshaping interpersonal contacts. □Digital media have broadened our options for communicating interpersonally. They are altering our sense of self, social norms, and views of reality. We send an increasing number of texts, using our cell phones more than ever before. Whether such options are personalizing or depersonalizing interaction is still open to debate.

8 Develop a plan to improve your interpersonal communication. □Adding to your storehouse of knowledge about interpersonal communication, critically analyzing how your relationships affect you as well as the behavioral options open to you, committing to interacting ethically, respecting diversity, and thinking critically about person-to-person interactions, together with developing and practicing skills, will make you a more effective interpersonal partner.