Читать книгу Communicating in Risk, Crisis, and High Stress Situations: Evidence-Based Strategies and Practice - Vincent T. Covello - Страница 22

Right‐to‐know and right‐to‐participate laws and regulations have increased. Many public and private sector organizations have made risk and crisis communication and consultation an obligatory task of risk and crisis management. Citizens increasingly expect risk and crisis managers to recognize that (a) people and communities have a right to take part in decisions that affect their lives, their property, and the things they value; and (b) the goal of best communication practice is not to diffuse concerns or avoid action but to engage people in a dialog that produces informed individuals and organizations that are involved, thoughtful, solution‐oriented, and collaborative.