Читать книгу Decisively Digital - Alexander Loth - Страница 21

Acquiring more digital capabilities will increase the organization's level of digital maturity. Providing digital capabilities is just the first step into transforming into a digital business. Helping employees to adopt these new digital capabilities is crucial for any digital strategy.

The level of adoption is called organizational readiness. While some digital capabilities will be adopted more quickly (like unified communications), some digital capabilities require some more training or skilling initiatives (like low-code/no-code). The level of adoption depends on how the organization nurtures the skills of the employees who then drive the innovation process and manifest it into your business processes. This is how you truly enhance your digital capabilities.

These are further aspects to consider that can drive organizational readiness:

 Are our employees well connected?

 Do we need a center of excellence or user groups?

 Does everyone have the resources needed to do their job?

 How are people being trained to work in new ways?

Digital maturity and organizational readiness can be tracked as KPIs for your entire digital strategy — or for each strategic topic. Measuring digital maturity and organizational readiness by strategic topic delivers a good indicator that helps you to define or adjust your digital strategy.

Figure 1.4 shows an example of both values plotted by strategic topic. In this graph we see that the organization has plenty of digital capabilities for big data processing and cloud computing, but the employees are not yet trained accordingly. On the other side, the employees are ready for modern work, but the organization has not yet adopted the required digital capabilities.

Figure 1.4 Graph showing digital maturity and organizational readiness by strategic topic