Читать книгу Statistical Quality Control - Bhisham C. Gupta - Страница 28

The outcomes of quality control are obvious. Some of these outcomes are the following:

 The quality of the product or service will improve, which will make it more attractive and durable. Better quality will result in a higher percentage of the product meeting the specifications of the customer. Consequently, only a small percentage (or none) of the products will be rejected.

 Since few or no products are rejected, fewer need rework, and consequently there are fewer delays in delivery. This makes the customer happy, and they are bound to buy the product again. All this adds up to more savings, and that results in a lower price for the product – which makes it more competitive.

 Consequently, there will be better use of resources, such as manpower, raw material, machine hours, etc. All of these outcomes result in lower costs, better quality, higher productivity, and hence a larger market share.