Читать книгу Statistical Quality Control - Bhisham C. Gupta - Страница 35

Managing quality improvement requires accountability, daily defect analysis, preventive measures, data‐driven quality, teamwork, training, and optimizing process variables.

Managing quality improvement is as important as achieving improved quality. Managing quality improvement becomes part of implementing quality improvement. Quality management plays a key role in the success of achieving total quality.

Hiring a consulting firm that “specializes in quality improvement” and not taking control into their own hands is the biggest mistake made by top management of any organization. Hiring a consulting firm means top management is relinquishing their responsibility for sending the important message to their employees that quality improvement is a never‐ending policy of the company.

Top management should play an important role in team building and, as much as possible, should be part of the teams. Top management and supervisors should understand the entire process of quality improvement so that they can guide their employees appropriately on how to be the team players. Teamwork can succeed only if management supports it and makes teamwork part of their new policy. Forming a team helps to achieve quality improvement, and establishing plans is essential: it is part of the job or process of managing quality improvement.

Another part of quality improvement is that management must provide the necessary resources and practical tools to employees who are participating in any project to achieve quality improvement. Arranging 5‐ or 10‐day seminars on quality improvement for employees without giving them any practical training and other resources is not good management practice.