Читать книгу Statistical Quality Control - Bhisham C. Gupta - Страница 41

In this chapter, we have given a general overview of quality improvement and its management. For more details on these topics, we refer you to the works of Philip B. Cosby, W. Edwards Deming, Joseph M. Juran, and Armand V. Feigenbaum (see the Bibliography). Also, the Six Sigma methodology, which we introduce in the next chapter, is a step forward to help achieve and manage quality improvement, since understanding the idea of Six Sigma means customer requirements must be met. In the remainder of this book, we discuss statistical techniques and SPC tools that are essential to implementing the Six Sigma methodology for improving process performance.