Читать книгу Statistical Quality Control - Bhisham C. Gupta - Страница 36

The management of a company must create an environment of good communication so that everyone in the company knows their duties and goals or purpose. Management must make sure the purpose remains steadfast and does not change if a top manager leaves the company. Management must keep the communication lines with employees open so that they know which direction the business is moving and what their responsibilities are to take the business where it would like to be in 5 or 10 years. In discussing his 14 points, Deming says, “Adopt the new philosophy. We are in a new economic age created by Japan. Western management must awaken to the challenge, must learn their responsibility, and take on leadership for change.”

It is the responsibility of management to have a continuous dialogue with customers and suppliers. Both customers and suppliers play an important role in achieving quality improvement. Management must make a commitment to sustained quality improvement by providing resources for education and practical training on the job and showing their leadership. This can be done if they are willing to increase their understanding and knowledge about every process that is taking place to improve quality. Leadership that just passes on orders but doesn't understand anything about the processes that are in the works or under consideration for the future will be disappointed and will also disappoint their customers and investors.