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Business Intelligence: Third European Summer School, eBISS 2013, Dagstuhl Castle, Germany, July 7‐12, 2013, Tutorial Lectures

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2 van der Aalst, W.M.P. and van Hee, K.M. (2002). Workflow Management: Models, Methods, and Systems. Cambridge: MIT Press.

3 van der Aalst, W.M.P., Bichler, M., and Heinzl, A. (2018). Robotic process automation. Business and Information Systems Engineering 60 (4): 269–272. https://doi.org/10.1007/s12599‐018‐0542‐4.

4 Adams, J.A. (2002). Critical Considerations for Human–Robot Interface Development. AAAI Technical Report. FS‐02‐03.

5 Aguirre, S. and Rodriguez, A. (2017). Automation of a business process using robotic process automation (RPA): a case study. In: Applied Computer Sciences in Engineering. WEA 2017. Communications in Computer and Information Science, vol. 742 (eds. J. Figueroa‐García, E. López‐Santana, J. Villa‐Ramírez and R. Ferro‐Escobar), 65–71. Cham: Springer.

6 Asatiani, A. and Penttinen, E. (2016). Turning robotic process automation into commercial success – case opuscapita. Journal of Information Technology Teaching Cases 6 (2): 67–74.

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8 Bygstad, B. (2016). Generative innovation: a comparison of lightweight and heavyweight IT. Journal of Information Technology 32 (2): 180–193.

9 Casale, F. (2014). Bots in the Back Office, The Coming Wave of Digital Labor. KPMG, November 2015. https://assets.kpmg/content/dam/kpmg/pdf/2016/02/bots‐in‐the‐back‐office.pdf.

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11 Drucker, P. (2012). Management Challenges for the 21st Century. Routledge.

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13 Frank, C. (2015). Introduction to robotic process automation. Institute for Robotic Process and Automation: 35.

Advances in Robotic and Automation

1 Hallikainen, P., Bekkhus, R., and Pan, S.L. (2018). RPA presents threats and opportunities for BPO providers 12. The University of Sydney Business School, 2018.

2 Harmon, P. (2010). Business Process Change: A Guide for Business Managers and BPM and Six Sigma Professionals. Elsevier.

3 Hindle, J., Lacity, M., Willcocks, L., and Khan, S. (2018). Robotic Process Automation: Benchmarking the Client Experience. Charleston, SC: Knowledge Capital Partners.

4 ter Hofstede, A.H.M., van der Aalst, W.M.P., Adams, M., and Russell, N. (2010). Modern Business Process Automation: YAWL and its Support Environment. Heidelberg: Springer.

5 Institute for Robotic Process Automation (2020). What is robotic process automation? https://irpaai.com/what‐is‐robotic‐process‐automation/ (accessed 2 March 2020).

6 Jeston, J. (2014). Business Process Management. Routledge.

7 Jesuthasan, R. and Boudreau, J. (2018). Reinventing Jobs: A 4‐Step Approach for Applying Automation to Work. United States: Harvard Business Review Press.

8 Kerremans M (2018). Gartner Market Guide for Process Mining. Report G00353970. Gartner

9 Konica Minolta (2020). Integrated Report 2019. https://www.konicaminolta.com/shared/changeable/investors/include/ir_library/ar/ar2019/pdf/konica_minolta_ar2019_e_04.pdf (accessed 21 March 2020).

10 Lacity, M. and Willcocks, L.P. (2018). Robotic Process and Cognitive Automation: The Next Phase. Ashford: SB Publishing. ISBN: 9780995682016.

11 Lacity, M. and Willcocks, L.P. (2018). Robotic Process and Cognitive Automation: The Next Phase. SB Publishing.

12 Le Clair, C. (2017). The Forrester Wave: Robotic Process Automation: The 12 Providers that Matter Most and How They Stack Up. Cambridge: Forrester.

13 Lowers, P. and Cannata, F. (2016). Automate this – The Business Leader's Guide to Robotic and Intelligent Automation, 1–22. Deloitte LLP.

14 Mani, D., Barua, A., and Whinston, A. (2010). An empirical analysis of the impact of information capabilities design on business process outsourcing performance. MIS Quarterly 34 (1): 39. https://doi.org/10.2307/20721414.

15  Penttinen, E., Kasslin, H. and Asatiani, A. (2018). How to choose between robotic process automation and back‐end system automation? Association for Information Systems AIS Electronic Library (AISeL), p. 15. https://aisel.aisnet.org/ecis2018_rp/66 (accessed 1 April 2020).

16 Prangnell, N. and Wright, D. (2015). The Robots Are Coming. A Deloitte Insight Report.

17 Robotic Process Automation (RPA) (2020). Market size, share & trends analysis report by type (software, service), by application (BFSI, retail), by organization, by service, by deployment, and segment forecasts, 2020–2027. https://www.grandviewresearch.com/industry‐analysis/robotic‐process‐automation‐rpa‐market (accessed 21 April 2020).

18 Sandholm, I. (2019). Successfully utilising RPA. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva‐264128 (accessed 20 April 2020)

19 Selko, A.M. (2019). The digitization of transportation|material handling and logistics. MH&L News. https://www.mhlnews.com/technology‐automation/article/22055914/the‐digitization‐of‐transportation (accessed 25 April 2020).

20 Sheetz, M. (2017). Online special: two Boeing 747 jumbo jets sold on Alibaba auction site. CNBC. https://www.cnbc.com/2017/11/22/boeing‐747‐sold‐in‐online‐auction‐on‐alibabas‐taobao.html (accessed 18 April 2020).

21 Slaby, J.R. (2012). Robotic Automation Emerges as a Threat to Traditional Low‐Cost Outsourcing. HfS Research Ltd.

22 Sohail, M.S. and Sohal, A.S. (2003). The use of third party logistics services: a Malaysian perspective. Technovation 23: 401–408.

23 Willcocks, L.P., Lacity, M., and Craig, A. (2015). The IT function and robotic process automation. The London School of Economics and Political Science.