Читать книгу The Digital Transformation of Logistics - Группа авторов - Страница 93

If you decided to go ahead and start the process of using RPA in your company, the first task would be to assign individuals to lead the project. A chief information officer (CIO) should have the knowledge and internal leverage to be able to coordinate between RPA developers and business teams. The CIO should be able to facilitate the cohabitation of bot and worker in terms of translating internal work rules into conditional statements that the bot could follow (Hallikainen et al. 2018). This is opposed to a director of operations or IT who could potentially only coordinate one side of the equation. In highly global organizations, there is also a question around the amount of leverage regional executives would have in influencing and capturing processes outside the scope of their entity. In this way, RPA should be enacted in a controlled ecosystem at a local level or by a top‐down approach from executives with similar skillsets to a CIO with the same amount of leverage to enact change. Regardless of whether an organization decides to build out its RPA program internally or have a consultant to support, the organization's IT department must be engaged and educated to facilitate negotiations and build the business case (Hallikainen et al. 2018). Having buy‐in from a cross‐functional leader and the support of IT will be key to the success of your project.