Читать книгу The Digital Transformation of Logistics - Группа авторов - Страница 92

RPA adoption in logistics has shown many of the same positive results that have been seen in other industries. Notably, DHL, one of the largest global logistics providers, were early adopters of the technology and have seen massive returns through time saved by RPA bots. DHL Supply Chain in North America has offset over 5000 hours of manual work with RPA, and globally, there were over 30 000 hours saved per year during the pilot programs that they rolled out (Selko 2019). “Before RPA many basic, day‐to‐day tasks would need to wait to be completed until capacity allowed. Now they are done quickly and with a high level of accuracy, freeing our employees to spend less time doing busy work and more time doing the strategic value‐added work they enjoy,” said Jim Monkmeyer, president, transportation, DHL Supply Chain, North America (Selko 2019). DHL's RPA ambitions did not end with these savings though as they look to double the number of hours saved by the end of 2020. DHL's bots have been deployed primarily for assembling documents to create pay on delivery (POD) as well as scheduling deliveries and tracking milestones. In the future, they plan to use RPA combined with AI to automate more complicated tasks.