Читать книгу The Digital Transformation of Logistics - Группа авторов - Страница 96

UiPath stresses the importance of establishing a center of excellence, a group of IT‐savvy professionals who have the bandwidth to learn and champion this project, in any company that has decided to implement RPA. Within the center of excellence, they identify several roles to help support adoption, champion the setup and maintenance of bots, and analyze bot performance. One of these roles is the RPA change manager who should be tasked with overseeing the onboarding of stakeholders in using RPA technology. UiPath emphasizes that one of the most effective tools for these change managers is clear and open communication. By keeping stakeholders informed on the RPA adoption process and how they will be affected by it, the change manager will be much more successful in leading employees through the change. Managing this change is vital since any stakeholder that hears about bots being used to automate parts of their tasks will likely become fearful that they are being replaced. This fear would be rooted in their lack of knowledge of what the role of RPA is. This is where a change manager can step in and reassure the employee that the bot is not an AI solution meant to replace them, but more of a tool that can eliminate repetitive, rules‐based tasks, thus allowing the employee to focus more on value‐added process. If this point is not communicated well, employees will become fearful of the technology and unwilling to learn about or undergo training to use it, thus affecting the change manager's ability to manage the change. Clear and open communication to stakeholders is critical during the RPA journey to ensure stakeholders that the solution is not meant to replace them (UiPath, n.d.).