Читать книгу The Digital Transformation of Logistics - Группа авторов - Страница 94

Once you have decided who will lead your project, the next step is to start to understand which tasks could use an RPA bot to help create efficiency. To do this, leading RPA consultants recommend that you first do an audit of your processes through process mining and then map current processes. In some cases, there is a software that can sit on your computer that will mine the clicks and keyboard strokes of your staff to learn the most common behavior and map the steps for you. By observing the human handling complex cases, the RPA system can learn. There is also an obvious link with process mining (van der Aalst 2016; Kerremans 2018). For example, RPA vendor UiPath and process mining vendor Celonis collaborate to automatically visualize and select processes with the highest automation potential and subsequently build, test, and deploy RPA agents driven by the discovered process models.

UiPath and other RPA providers often offer process recorders that could speed up the time it takes to capture and map out processes manually by having the software record actions, such as mouse clicks and keyboard entries, of a human user (Frank 2015). RPA bots also can interact with multiple systems simultaneously and can even work with humans and indicate a need for further assistance (Hallikainen et al. 2018). Whether you decide to mine and map your processes before you choose your provider is probably best dictated after some preliminary budgets on how much you are willing to invest with your RPA provider.