Cover
Title Page
Copyright
Introduction
1 Writing Effective Letters
2 Acceptances
3 Acknowledgements
4 Announcements
5 Apologies
6 Cancellations
7 Complaints
8 Compliments
9 Condolences
10 Confirmations
11 Congratulations
12 Enclosures
13 Enquiries
14 Introductions
15 Invitations
16 Notices
17 Offers
18 References
19 Rejections
20 Reminders
21 Requests
22 Terminations
23 Thank yous
24 Warnings
LETTERS INDEX
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About the Author
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