Читать книгу Instant Business Letters - Iain Maitland, Iain Maitland - Страница 8

The key to a successful letter is planning. It is not enough simply to write down whatever comes into your head – you need to approach the task in a careful and thorough manner. This involves four main steps:

1) identifying your goals

2) establishing the facts

3) analysing the recipient

4) preparing a draft.