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Table of Contents
Оглавление1 Cover
4 Foreword
5 Preface Who Will Find This Book Useful and Why? Scope and Structure of the Book
8 PART I: Digital Transformation with Dynamics 365 CHAPTER 1: Digital Transformation andthe Case for Change Change, Change, Change Digital Transformation: Key Drivers Digital Transformation: Disrupt or Be Disrupted Digital Transformation with Dynamics 365 Summing Up Notes CHAPTER 2: Capabilities for Transforming Your Business with Dynamics 365 A Platform for Change and Transformation How to Drive Business Efficiencies Data Platform: The Secret Sauce Business Process: Simplification, Standardization, and Automation Is There a Choice: Cloud or On-Premise? Summing Up Notes CHAPTER 3: The Power of the Microsoft Platform Rise of the Citizen Developer: Improving Productivity with the Power Platform Building Custom Apps with Power Apps Resources and Community Groups Using Power BI to Create a Data-Driven Culture Accelerating Organizational Capability and Driving Efficiency Moving from Reactive to Proactive with IoT Integration Improving Experiences with Chatbots and Natural Language Processing Summing Up
9 PART II: Blueprint for Executing a Successful Dynamics 365 Project CHAPTER 4: Five Cornerstones of Digital Transformation Strategic Shift Cultural Shift Shift in People's Mindset Process Shift Governance and Control Summing Up Notes CHAPTER 5: Program Readiness Plan Before You Leap Define Program Benefits and Outcomes Knowing Your Business Processes Pre-Project Communication Digital Leadership Selecting an Implementation Partner Preparation and Readiness Before Program or Project Kick-Off Summing Up Notes CHAPTER 6: Deep Dive: Organizational Change Management for Dynamics 365 and DX Failings of Tactical OCM Why Invest in Strategic OCM Before Starting the Project Organization After Implementation and Role Change Gain Meaningful Digital Insights for Change Embedding Required Cultural Transformation in the Organization Measuring User Adoption, Key Performance Indicators, and Benefits Realization Measure Benefits Realized Post Go-Live Summing Up Notes CHAPTER 7: Fundamentals of Executing a Successful Dynamics 365 Project Effective Communication Importance of Design Thinking, UX Design, and Customer Journey Mapping Establishing Clear Design Principles at the Outset Shortening Project Timescales Through Empowered Decision Making and Collocated Teams Pragmatic Approach to the Agile Implementation of Dynamics 365 Incorporating Traditional Planning Approaches with the Flexibility of Agile and Scrum Embrace Change: Deliver to Time and Budget Summing Up
10 PART III: Driving Innovation and Improvements with Dynamics 365 CHAPTER 8: Makers and Shakers of Dynamics 365 Transformation Project Charter: Roles and Responsibilities Critical Role of the User on a Dynamics 365 Project Understanding of Value to Use Delivering Value and Getting an Equitable Return Why Users Should Create Dynamics 365 Documentation Role of Microsoft Customer Success Manager Leverage Your Community Summing Up Notes CHAPTER 9: What Does Post Go-LiveLook Like? The Windows: Planning for Operations Manage Your Dynamics 365 Operations? Best Practices for Dynamics 365 Operations Value Add with Continuous Innovation Managing Your Product Backlog Post Go-Live Summing Up Note CHAPTER 10: Dynamics 365 Support and Continuous Improvement Recommendation for the Dynamics 365 Business Team Recommendations for the Dynamics 365 Application Support Technical Team How to Support Dynamics 365 Implementation How to Continuously Improve Benefits Realization Continuing Culture of Digital Transformation Summing Up Notes
11 PART IV: Appendices APPENDIX A: Success Enablers for Dynamics 365 Implementation Microsoft Lifecycle Services Azure DevOps Regression Suite Automation Tool Power Platform How Do Azure DevOps, Lifecycle Services, RSAT, and Power Platform Complement Each Other? Notes APPENDIX B: Microsoft FastTrack for Dynamics 365 Success by Design Getting Started with FastTrack
12 Index
