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1 PrefaceFIGURE 1 Digital Transformation Timeline

2 Chapter 1FIGURE 1.1 Digital Transformation into Four Areas of Customer FocusFIGURE 1.2 Three Stages of Digital Journey

3 Chapter 2FIGURE 2.1 Microsoft Power PlatformFIGURE 2.2 Combination of Dynamics 365 Power Platform with other components...

4 Chapter 3FIGURE 3.1 Dataflows and Self-Service Data PrepFIGURE 3.2 Choose the Right Algorithm

5 Chapter 4FIGURE 4.1 Identify the Blind SpotFIGURE 4.2 Eight-Step Change Model by John Kotter

6 Chapter 6FIGURE 6.1 Prosci 2020 Benchmarking DataFIGURE 6.2 DX Enablement Roadmap: From Digital Explorer to Digital Player...FIGURE 6.3 High-Level DX Cycle Within the Apollo TeamsFIGURE 6.4 How to Succeed in DX: Uncertainty-Busting MatrixFIGURE 6.6 Metric Quadrants

7 Chapter 7FIGURE 7.1 Empathy MapFIGURE 7.2 The PDCA Model

8 Chapter 9FIGURE 9.2 Updates Are Delivered per Year in the Following Cycle.FIGURE 9.3 Change Governance Structure

9 Chapter 10FIGURE 10.1 Example of an Application Support TeamFIGURE 10.5 Simplified Process Flow of Business Teams and Applications Team...FIGURE 10.6 Example of a Plan and Simplified CycleFIGURE 10.7 Example of Requirements of Business Teams

10 Appendix AFIGURE A.1 DevOps LifecycleFIGURE A.2 Continuous Integration and Continuous Delivery (CICD)FIGURE A.3 RSATFIGURE A.4 Business Process TestingFIGURE A.5 Benefits of Using LCS, Azure DevOps, RSAT, and Power Platform

11 Appendix BFIGURE B.1 Success by Design Within FastTrack for Dynamics 365FIGURE B.2 Service Maps per Tier

Building a Digital Future

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