Читать книгу The PR Campaigns Worktext - Maria Elles Scott - Страница 20

Once you know your hot buttons, what makes you a good teammate, what you look for and what brings balance, you all need to focus on laying the groundwork for a strong communication plan.

Circle the terms you believe are essential to open communication in a team:

Honesty Integrity Access Sharing Respect Balance

Conflict often reduces the ability to communicate. List one GOOD and one BAD communication habit you have that leads to conflict:

_____________________________

_____________________________

_____________________________

_____________________________

_____________________________

Communicating in a team-based environment can be challenging. Most people feel it is hard to manage a lot of personalities without upsetting any one person. The reality is that instead of focusing on how to manage others, most people just need to learn how to manage their own communication interactions.

As a communicator in a team, are you a leader or follower? _____________________________

Are you aggressive, assertive, or passive? ___________________________________________

When confronted with a conflict, do you get defensive or submissive? _____________________

“I” statements are the best way for you to communicate your own feelings with others, especially in a conflict. It eliminates blame and reduces confrontation. Change the following examples into “I” statements.

“YOU” Statements “I” Statements

_________________________

You did the research all wrong.

You have missed every deadline.

You are the main issue we are having.

Your tardiness has caused our team this issue.