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IN THIS CHAPTER

Finding out the fundamentals of both “Lean” and “Six Sigma”

Getting to grips with key concepts

Bringing new thinking into the Lean Six Sigma mix

Throughout this book, we cover the tools and techniques available to help you achieve real, sustainable improvement in your organization. In this chapter, we aim to move you down a path of different thinking that gets your improvement taste buds tingling. We look at the main principles behind Lean and Six Sigma and what today’s “Lean Six Sigma” is made up of. We’ll also introduce some of the main concepts and terminology to help you on your way.