Читать книгу Lean Six Sigma For Dummies - Martin Brenig-Jones - Страница 3

1  Cover

2  Title Page

3  Copyright

4  Introduction About This Book Foolish Assumptions Icons Used In This Book Beyond This Book Where to Go From Here

5  Part 1: Understanding Lean Six Sigma Chapter 1: Defining Lean Six Sigma Introducing Lean Thinking Sussing Six Sigma Adding More to the Mix Chapter 2: Understanding the Principles of Lean Six Sigma Considering the Key Principles of Lean Six Sigma Improving Existing Processes: Introducing DMAIC Reviewing Your DMAIC Phases Taking a Pragmatic Approach

6  Part 2: Lean Six Sigma Foundations Chapter 3: Identifying Your Process Customers Understanding the Process Basics Getting a High-Level Picture Chapter 4: Understanding Your Customers’ Needs Considering Kano Obtaining the Voice of the Customer Researching the Requirements Avoiding Bias Considering Critical To Quality Customer Requirements Establishing the Real CTQs Chapter 5: Understanding the Process Finding Out How the Work Gets Done Painting a Picture of the Process Chapter 6: Managing People and Change Getting into the Grey Matter Gaining Acceptance Sizing Up the Status Quo Coping with Change Creating the Vision Busting Assumptions

7  Part 3: Understanding Performance and Analyzing the Process Chapter 7: Gathering Data Managing by Fact Developing a Data Collection Plan Chapter 8: Presenting Your Data Delving into Different Types of Variation Recognizing the Importance of Control Charts Chapter 9: Identifying Root Causes Unearthing the Suspects Generating Your List of Suspects Confirming the Causes Chapter 10: Identifying Non-Value-Adding Steps and Waste Defining Value-Adding Looking at the Eight Wastes Chapter 11: Getting the Process to Flow Applying the Theory of Constraints Managing the Production Cycle Looking at Your Layout

8  Part 4: Improving and Innovating Chapter 12: Thinking Differently and Generating Solutions Getting Immersed in Ideas Prioritizing the Ideas Testing the Ideas to See What Will Fly Chapter 13: Discovering the Opportunity for Prevention Looking at Prevention Tools and Techniques Workplace Organization Using Visual Management Profiting from Preventive Maintenance Avoiding Peaks and Troughs Building in Business Process Robotics Chapter 14: Introducing Design for Six Sigma Introducing DfSS Introducing DMADV Defining What Needs Designing Considering Quality Function Deployment (QFD) Making Decisions Chapter 15: Discovering Design Thinking The Principles of Design Thinking Comparing DMADV and Design Thinking Walking through the Design Thinking Steps Deciding on Design Thinking Chapter 16: Applying Agile to Lean Six Sigma Projects Understanding Agile Principles Embracing an Agile Mindset Succeeding in the Scrum Capitalizing on Kanbans Combining Agile and Lean Six Sigma

9  Part 5: Deploying Lean Six Sigma and Making Change Happen Chapter 17: Running Rapid Improvement Events and Solving Problems with DMAIC Raving about Rapid Improvement Understanding the Facilitator’s Role Creating a Checklist for Running Successful Events Practicing Problem Solving Chapter 18: Ensuring Everyday Operational Excellence Standardizing the Process Making Everyday Operational Excellence a Reality Understanding Organizational Culture Chapter 19: Leading the Deployment and Selecting the Right Projects Considering Key Factors for Successful Deployment Understanding Executive Sponsorship Considering Size and Sector Recognizing the Important Role of Managers Introducing the Deployment Program Manager Starting Your Lean Six Sigma Program Understanding What Project Sponsors Do Driving Strategy Deployment with Lean Six Sigma Generating a List of Candidate Improvement Projects Deciding Whether Lean Six Sigma Is the Right Approach Setting Up a DMAIC Project Chapter 20: Putting It All Together: Checklists to Support Your DMAIC Project Defining the Project Moving into the Measure Phase Analyzing to Identify Root Causes Quantifying the Opportunity Identifying and Planning the Improvements Confirming the Customer and Business Benefits Implementing the Solutions and Controlling the Process Conducting the Final Benefit Review

10  Part 6: The Part of Tens Chapter 21: Ten Tips for Best-Practice Project Storyboards Keep It Brief Make It Visual Make It Flow Weave the Story Together with a Golden Thread Keep It Up to Date as You Go Along Don't Forget the “Happily Ever After” Part Keep It Simple Develop a One-Page Summary Reflect on the Lessons Learned Share, Share, Share! Chapter 22: Ten Pitfalls to Avoid Jumping to Solutions Coming Down with Analysis Paralysis Falling into Common Project Traps Stifling the Program Before You’ve Started Ignoring Change Management Getting Complacent Thinking That You’re Already Doing It Believing the Myths Doing the Wrong Things Right Overtraining Chapter 23: Ten (Plus One) Places to Go for Help Your Colleagues Your Sponsor Other Organizations The Internet Social Media Networks and Associations Conferences Books Periodicals Software Training and Consulting Companies

11  Index

12  About the Authors

13  Connect with Dummies

14  End User License Agreement