Читать книгу Lean Six Sigma For Dummies - Martin Brenig-Jones - Страница 17

The customer, not your organization, specifies value. Value is what your customer is willing to pay for. To satisfy your customer, your organization has to provide the right products and services, at the right time, at the right price and at the right quality. To do this, and to do so consistently, you need to identify and understand how your processes work, improve and smooth the flow, eliminate unnecessary steps in the process, and reduce or prevent waste such as rework.

Imagine the processes involved in your own organization, beginning with a customer order (market demand) and ending with cash in the bank (invoice or bill paid). Ask yourself the following questions:

 How many steps are involved?

 Do you need all the steps?

 Are you sure?

 How can you reduce the number of steps and the time involved from start to finish?