Читать книгу Lean Six Sigma For Dummies - Martin Brenig-Jones - Страница 19

Six Sigma is a systematic and robust approach to improvement, which focuses on the customer and other key stakeholders. Six Sigma seeks to improve processes so that they deliver consistent, reliable outputs. It was developed in the 1980s within Motorola and was widely used by General Electric. When Jack Welch, former General Electric CEO, introduced Six Sigma, he said:

We are going to shift the paradigm from fixing products to fixing and developing processes, so they produce nothing but perfection or close to it.