Читать книгу Lean Six Sigma For Dummies - Martin Brenig-Jones - Страница 27

Lean Six Sigma practitioners should make good use of frameworks, tools, and techniques to manage change, as people’s acceptance and engagement is vital if any change or improvement is going to succeed. Bringing Change Management into Lean Six Sigma can help you to do the following:

 Establish and communicate a clear need for change and sense of purpose.

 Build engagement with stakeholders.

 Develop a vision and a plan that gives people a clear picture of “what’s in it for me.”

 Handle resistance and conflict while supporting the team to make change happen.

 Embed change by addressing aspects of behavior that could reinforce or hinder it.

 Monitor progress.

 Communicate effectively to build acceptance and appetite for change.

Chapter 6 provides further detail on managing people and change.