Читать книгу Lean Six Sigma For Dummies - Martin Brenig-Jones - Страница 37

Focusing on the customer and the concept of value-add is important because typically, still only 10 to 15 percent of the cycle time (or lead time) of a process is spent on value-adding activities. This may be surprising but should grab your attention and help you realize the potential waste at play in your own organization. The concept of value-added process steps is covered in Chapter 10, along with information on the eight types of waste to be on the lookout for.