Читать книгу Lean Six Sigma For Dummies - Martin Brenig-Jones - Страница 35

The value stream describes all of the steps in your process — for example, from receipt of a customer order to the issue of a product or the delivery of a service, through to payment. By drawing a map of the value stream, you can highlight the non-value-added steps and areas of waste and ensure the process focuses on meeting the CTQs and adding value. To undertake this process properly, you must “go to the Gemba.” The Japanese word Gemba means the place where the work gets done — where the action is — which is where management begins. You could try Process Stapling (outlined in Chapter 5), which involves spending time in the workplace to see how the work really gets done, not how you think it gets done. This helps you to understand the problems that you want to tackle and determine a more effective solution for your day-to-day activities.