Читать книгу Lean Six Sigma For Dummies - Martin Brenig-Jones - Страница 34

The elements of your service or offering that customers consider most important are known as CTQs (Critical to Quality requirements) in Lean Six Sigma. (See Chapter 4 for more on CTQs.) Written in a way that ensures they’re measurable, the CTQs provide the basis for determining the measures you need to help you understand how well you perform against these critical requirements. As you improve your performance in meeting the CTQs, you’re also likely to win and retain further business and increase your market share.