Читать книгу Lean Six Sigma For Dummies - Martin Brenig-Jones - Страница 40

The systematic approach used is known as DMAIC: Define, Measure, Analyze, Improve and Control. One of the criticisms sometimes aimed at “stand-alone” Lean is that improvement action tends not to be taken in a systematic and standard way. In Six Sigma, DMAIC is used to improve existing processes, but the framework is equally applicable to Lean and, of course, Lean Six Sigma. Where a new process needs to be designed, the DMADV method is used. Chapters 14 and 15 describe DMADV and the Design Thinking approach.

Less is usually more. Tackle problems in bite-sized chunks and never jump to conclusions or solutions.

The focus in the following section is on improving existing processes with DMAIC using the appropriate tools and techniques from the Lean Six Sigma toolkit. But these tools, and the seven principles identified earlier in this chapter, also provide a framework to improve the day-to-day management and operation of processes. We look at this aspect of Lean Six Sigma, which we refer to as “Everyday Operational Excellence,” in Chapter 18.