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Manage, improve and smooth the process flow

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Among the things to look out for when carrying out a Process Stapling exercise (or going to the Gemba) are clues that highlight bottlenecks or interruptions to the flow of work through the process. Are there delays at certain points? Are there high levels of work in progress? We’ll look more closely into bottlenecks in Chapter 11.

Processing work in batches doesn’t help items flow smoothly through the process. If possible, use single piece flow (processing one item at a time), moving away from batches, or at least reducing batch size. The concept of pull, not push (see Chapter 1), links to your understanding the process and improving flow. And it can be an essential element in avoiding bottlenecks. Overproduction or pushing things through too early is a waste.

Lean Six Sigma For Dummies

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