Читать книгу Lean Six Sigma For Dummies - Martin Brenig-Jones - Страница 29

We live in an age of innovation, where customers’ needs and expectations change rapidly and technological advances can make nearly anything possible. Innovation (whether disruptive — the type that creates a dramatic shift away from what’s gone before — or more incremental) can help shape effective responses to changes and opportunities, and create new concepts or processes to excite customers.

The basics of Robotic Process Automation are featured in Chapter 13 of this book. There are also some tools for creative thinking and ideas generation that support “thinking differently” (see Chapter 12).

As with all of the new ingredients in today’s Lean Six Sigma mix, there are entire books devoted to this subject. A fantastic summary of the mindset required to drive innovation is provided in the Design Thinking Playbook (authored by Lewrick, Link, and Leifer and published by Wiley). Lean Six Sigma practitioners can benefit greatly from these, and we’ll delve a little deeper into Design Thinking in Chapter 15.

 Being driven by curiosity, and looking at things from different angles

 Focusing on the people and their needs

 Accepting complexity in the systems our work exists in

 Visualizing and showing to aid understanding

 Experimenting and iterating in order to learn, solve problems, and improve

 Seeking to grow and expand capabilities

 Developing an awareness of the process

 Collaborating across departments and organizations

 Reflecting on thinking, activities, and attitudes because they shape actions and assumptions