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Главная Авторы Teri Kwal Gamble The Communication Playbook

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The Communication Playbook

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Страница 1Страница 2Страница 3 The Communication Playbook Страница 5 Brief Contents Detailed Contents Страница 8 Acknowledgments About the Authors 1 Start Right Here What is Communication Presence? Communication Choices are Abundant Communication Presence and Technology Are We Addicted? The Upshot Human and Social Capital The Communication–Success Connection What is Communication? Defining Communication Types of Communication Essentials of Communication People Messages Channels Noise Context Feedback Effect Visualizing the Communication Process in Action A Transactional Model of Communication How Good a Communicator Are You? Communication is Dynamic Communication is Unrepeatable and Irreversible Communication Has No Opposite Culture Influences Communication Gender Influences Communication Personal Ethics Influence Communication Communication is Competence Based Digital and Social Media are Transforming Communication Living Brands Changes Have Upsides and Downsides Why Do We Communicate? To Gain Self-Understanding and Insight into Others To Form Meaningful Relationships To Influence Others For Career Development Become actively involved in studying communication. Make the effort to increase both your self-awareness and your awareness of others by developing the following assets. Believe in yourself. Become a Word Master 2 Having Communication Presence in a Multicultural Society and World Cultures’ Many Faces Attitudes Toward Diversity Is It Different in the Working World? The Many Faces of Intercultural Communication What Happened to the Melting Pot? The Melting Pot Philosophy The Philosophy of Cultural Pluralism Diversity is Reshaping the Future Culture and Communication Culture is a Teacher What We Know About Difference Matters The Effects of Cultural Imperialism How We Feel About Difference Matters The Dangers of Ethnocentrism The Promise of Cultural Relativism On the Look Out for Stereotypes and Prejudice Cultures Within Cultures Influences on Cultural Identity and Communication Presence Gender Roles Age Racial and Ethnic Identities Religious Identity Socioeconomic Identity Generational Differences The Greatest Generation. The Baby Boom. Generation X. Generation Y: The Millennials. iGeneration. Cultures and Co-Cultures Co-Cultures and Communication Strategies Assimilation. Accommodation. Separation. Co-Cultures and Communication Approaches Passive Communication. Assertive Communication. More Aggressive Communication. Dimensions of Culture in Action Individualism Versus Collectivism High Context Versus Low Context High Power Distance Versus Low Power Distance Monochronic Versus Polychronic Culture Masculine Versus Feminine Culture Interpreting Cultural Differences Technology and Community Neighborhoods Need Not Be Real We Consciously Can Choose Our Neighbors Other Reasons We Seek Virtual Communities The Power of Dialogue For Good and Bad Refrain from formulating expectations based solely on your culture. Recognize how faulty education can impede understanding. Make a commitment to develop intercultural communication skills for life in a multicultural world. Become a Word Master 3 The “I” Behind the Eye: Perception and the Self Perception of the Self, Others, and Experience What is Perception? Perception Occurs in Stages Perception is Selective and Personal Effects of Selectivity Age and Memory Influence Perception We Organize Our Perceptions The Figure–Ground Principle Perceptual Constancy Perceptual Schemata Closure Perceiving the “I” Affects Perception of You Looking at the Self The Importance of Self-Awareness The Nature of Self-Concept How Self-Concept Develops The Connection Between Self-Concept and Behavior Attribution Theory Self-Esteem The Dark Side of Self-Esteem The Bright Side of Self-Esteem Factors Affecting Self-Concept and Outlook Resilience and Grit Developing Self-Understanding Expectations Matter: The Self-Fulfilling Prophecy The Pygmalion Effect Real-Life Examples The Galatea Effect How to Enhance Self-Awareness Identify Life Scripts Use the Johari Window Interpersonal Styles in the Johari Window Manage Impressions Identify Your Multiple Identities Life Is Like a Performance Barriers to Perceiving Yourself and Others Clearly Past Experiences Follow Us We Close Our Mind We Freeze Our First Impression We Exhibit the Behaviors of a Lazy Perceiver We Think We Know It All We Blinder Ourselves We Confuse Facts and Inferences We Exhibit Deficient Empathy Skills Gender, Self-Concept, and Perception Standpoints: Lessons Frame Perceptions Beliefs Can Blind Us Culture, Self-Concept, and Perception Barriers to Understanding Notions of the Self are Culturally Based Distinctness Stands Out Self-Concept, Perception, and Technology Technology Influences Information Processing Technology Influences Our Online Presence The Internet and Social Networks Promote Self–Other Comparisons Technology Alters Perceptions of Reality Understand perception is personally based. Watch yourself in action. Ask how others perceive you. Take your time. Commit to self-growth. Become a Word Master 4 Communicating With Words: Helping Minds Meet Language is Alive: We Use Words to Share Meaning Words, Things, and Thoughts The Triangle of Meaning Problems with the Communication of Meaning Understanding Meaning’s Meaning Meanings are Both Denotative and Connotative Meaning is Dated Meaning is Locational Experience Influences Meaning Jargon Slang Whether Language is Concrete or Abstract Influences Meaning Barriers to Understanding: Patterns of Miscommunication Bypassing: Confusing Meanings Labeling: Mixing Up Words and Things Polarization: The Missing Middle Evasive and Emotive Language Words Announce Our Attitudes Do You Talk Doublespeak? Politically Correct Language Culture and Language Culture Influences the Words Used The Sapir–Whorf Hypothesis Cultural Differences Can Lead to Confused Translations Culture Affects Communication Style Culture Influences Symbolism and Vagueness Prejudiced Talk Linguistic Prejudice Racial Code Words Globalization’s Effects on Language Gender and Language Sexist Language Naming Practices Gender and Speech Style Conversational Strategies Gender-Lects Words and Power Profanity and Obscenity Profanity in the Workplace Reclamation of Profanity and Slurs Technology and Language Use Gifs Front and Center Online Speak Informality, Anonymity, and Inflammatory Language Identify how labels impact behavior. Analyze how words affect feelings and attitudes. Identify how experience can affect meaning. Determine if meanings are shared. Become a Word Master Страница 221{buyButton}

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