Читать книгу The Communication Playbook - Teri Kwal Gamble - Страница 11

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After completing this chapter, you should be able to:

 1.1 Discuss the nature of “communication presence.”

 1.2 Define communication.

 1.3 Explain the essential elements of communication and their interaction.

 1.4 Use a transactional model of communication to visualize the communication process in action.

 1.5 Describe the core principles of good communication.

 1.6 Evaluate the benefits of communicating effectively.

 1.7 Apply skills for improving your communication effectiveness.

Communication—the human connection, is the key to personal and career success.

Paul J. Meyer

Be brutally honest. Do you spend any of your free time thinking about communication? More specifically, have you ever imagined the words others might choose to describe you as a communicator? Take a moment and do that now. After engaging in conversation with you, might others say that you were present or distracted, authentic or fake, empathetic or distant? How are they likely to describe your behavior as a coworker or team member? Might they see you as cooperative and collaborative, or would they instead judge you to be self-concerned and a blocker? What words might those in an audience you were speaking to use to describe your speech-making abilities? Would they find you prepared and persuasive or ill prepared and uninspiring? And when roles were switched, how might other speakers describe you as a member of their audience? Might they report that you were attentive and encouraging, or would they perceive you to be bored or “out-to-lunch”? In each case, the adjectives others attribute to you, how you come across to them, are your communication presence.

Our goal is to help you make communication work as effectively as you can in all the social and professional settings you frequent, whether you are engaging with others online or face-to-face. With this in mind, welcome to The Communication Playbook, your resource for communication skills for life and career success.