Читать книгу Selling Home Furnishings: A Training Program - Walter F. Shaw - Страница 22

Do I meet all customers without reference to age, sex, or dress, as if I were genuinely glad to see them and sincerely interested in serving them intelligently and well?

Am I businesslike without being brusque? dignified without being stiff? unvaryingly polite but never oily or servile?

Do I treat all customers with real courtesy, and none with cheap or offensive familiarity?

Do I ever permit myself to look or act bored, tired, indifferent, or sullen?