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David Brown
Dealing with Difficult People
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Collins Business Secrets – Dealing With Difficult People David Brown
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Table of Contents
Work successfully with difficult people
Understand what makes us tick
1.1 Define what you mean by difficult
1.2 Accept that we are all different
1.3 Ensure communication is two-way
1.4 Manage change
1.5 Understand assertiveness
1.6 Find the causes of discord
Look in the mirror
2.1 Develop your emotional intelligence
2.2 Understand your own reactions
2.3 Check your confidence levels
2.4 Ask yourself, “How do I look to others?”
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