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It is the process by which individuals respond respectfully and effectively to people of all cultures, languages, classes, races, ethnic backgrounds, religions, and other diversity factors in a manner that recognizes, affirms, and values the worth of individuals, families, and communities and protects and preserves the dignity of each.

It is also a set of congruent behaviours, attitudes, and policies that come together among professionals and enable them work effectively in cross-cultural situations. Operationally defined, social inclusion competence is the integration and transformation of knowledge about individuals and groups of people into specific standards, policies, practices, and attitudes used in appropriate cultural settings to increase the quality of services, thereby producing better outcomes.

Table 3. Skills developed and associated with social inclusion competence.

Skills associated with the social inclusion competence
Know and connect with social realities, making them visible	Inclusion of disabled people, engagement, interculturality, empowerment, sensitiveness
Apply the gained knowledge towards resolving problems of social exclusion, conceived in its widest form: people with disabilities, children and teenagers, women, families, the elderly, etc.	Promote positive relationships based on cooperation, acceptance of differences and build the selfconfidence and trust between people
Attention to diversity and equality	Being able to interact with context and the people and adapt to them
Ability for developing and interiorising the concept of social inclusion from the different social groups

Source: own creation.