Читать книгу The Nursing Associate's Handbook of Clinical Skills - Группа авторов - Страница 133

One of the biggest challenges in healthcare is that of time. To be able to find time in a busy working day with a long list of patients who need care is very difficult. There is no solution to this, but if patients are not listened to and heard, then their healthcare needs cannot be met. By actively listening, the healthcare professional can foster relationships and be the right person for that patient to talk with – the development of a therapeutic environment. An interaction does not need to be long; if the healthcare professional can listen actively, hear what they are being told and act on it; then time need not be an issue.