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2.1 Reviewing work processes

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First make certain that the work that is being done is critical to the production of your company’s end product or service. Frequently, as companies grow, jobs begin to take on a life of their own, with the jobholder determining what needs to be done. That individual’s belief may or may not reflect what the business owners believe needs to be done. Continual review of work processes and close contact with supervisors and managers to ensure that employees are using their time most effectively and efficiently to contribute to the goals of the organization are the best ways to maintain a smoothly running operation. (See Chapters 9 and 15.)

In addition, whenever a request is made for a new hire, you are presented with an opportunity to critically assess the nature of the position and the work that is being done. Even if there is currently a person in the position and the request is simply for a replacement, it is wise to take the time to evaluate the need for the position as well as the need for each of the individual tasks and assignments that make up the position.

Reviewing work processes is an exercise that should involve employees, supervisors, management — anybody in your organization with an awareness of the position and how it is currently performed, as well as people who have a close understanding of the company’s overall business goals and objectives. Some questions to consider during this process:

• Does this task need to be done to meet the company’s goals and objectives?

• Does this task need to be done by this position?

• Could the task be more efficiently accomplished in some other part of the company?

• Could the task be streamlined through technology or job restructuring?

• Is this a long- or a short-term need?

Employee Management for Small Business

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