Читать книгу The Quality Improvement Challenge - Richard J. Banchs - Страница 45

THE PROBLEM STATEMENT IS YOUR “ELEVATOR SPEECH”

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Imagine you walk into an elevator and the CEO of the hospital comes in right after you. He politely greets you and then asks you about your project. He has heard from your chair that you want to launch a QI project to improve the current situation in the cath lab. What are you going to say? Well, here are some of the questions you may want to address: What’s the problem? How is the problem affecting your patients? Why is it important? Why address the problem now? What are your goals? You may have a clear idea of what you want to improve, but you should be able to articulate it in a succinct and clear fashion.

Quotable Quotes: “A problem that is poorly defined has an infinite number of solutions but a problem well defined is a problem half solved.” Wally Davis

The Quality Improvement Challenge

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