Читать книгу The Quality Improvement Challenge - Richard J. Banchs - Страница 62

In general, the team leader sets the project’s strategy and facilitates the team’s progress in meeting milestones and achieving the project objectives. Specifically, the team leader’s role is to

 Provide a framework for the team’s purpose that builds commitment and drives the project.

 Collaborate and help team members clearly delineate their roles and responsibilities.

 Help coordinate the completion of the project work according to the specified time frames.

 Coach the team to accomplish both effective communication and constructive conflict resolution.

The responsibility of the leader is to establish clarity on the activities and goals that the team must achieve and then give them the tools they need to achieve them. The role of the leader is not to do everything but to facilitate the work of the QI team members. Many leaders feel a great deal of pressure to operate like surgeons (you have a problem, I can take it off of you) rather than a psychiatrist (you have a problem, let me help you figure out a way you can solve the problem) (Heifetz 2002). Having said that, as Larry Bossidy and Ram Charan state in their book Execution. The Discipline of Getting Things Done, a successful leader needs to be “engaged personally and deeply in the substance and sometimes the detail of the execution” (Bossidy 2002).