Читать книгу The Quality Improvement Challenge - Richard J. Banchs - Страница 61

If you are the person who initiated the project, you will most likely be the team leader. However, be aware that the leader of the QI team can be any one in the improvement team. Also, the team leader may or may not be the project leader responsible for the QI project, depending on the healthcare organization, composition of the team, the requirements of the project, and the strengths/ limitations of the project leader. What is important to know is that the effectiveness of a QI team is, in general, a reflection of the team leader’s skill in coaching and supporting the team’s work. The person chosen to be the team leader should meet certain requirements:

 Have a good process knowledge or subject‐matter expertise (a must!).

 Be respected by the front line professionals (staff, nurses, doctors, key stakeholders).

 Have excellent interpersonal, facilitation, and communication skills.

 Have the ability to give helpful and effective feedback, as well as to create and lead an environment of constructive conflict.

 Have good problem‐solving and decision‐making ability.

 Be able to recognize others and celebrate the team’s achievements.