Читать книгу The Quality Improvement Challenge - Richard J. Banchs - Страница 52

1 What are three common steps used when writing a problem statement?The ideal state, current state, and gapThe current state, ideal state, solutionsThe pain points, current state, solutionsThe root causes, solutions, current stateType A, type B, and type C

2 What is a Project Charter?An important document for every projectA definition of the scope and objectives of the projectA cooperative effort between the Primary Sponsor, the team leader, and the QI teamA living document that can be modified as more information becomes availableAll of the above

3 What are some of the critical elements for all Project Charters?Suppliers, inputs, processes, and outputsThe Voice of the Customer and the Voice of the StakeholderThe Problem Statement, scope, metrics, targets, and timelinesThe problem and the data to support the problemThe primary and supplemental sponsors

4 Once you create a Project Charter, it is “set in stone.”TrueFalse

5 What is a statement that defines the problem and the undesirable outcomes from the customer’s perspective?A need statementA Project CharterA SIPOC diagramA Problem StatementAn aim statement

6 Which of the following statements defines a well‐written Problem Statement?Is clear, precise, without unnecessary medical or technical jargonExplains the extent of the problemDescribes the problem at the level where the root cause is not yet knownProvides available supporting dataAll of the above

7 A “business case” includes all the following EXCEPTa brief explanation of the reasons to address the problem;the consequences of not addressing the problem;the causes of the problem;the link between the problem, the project, and the clinical priorities; orthe goals we want to achieve.

Key: 1a, 2e, 3c, 4b, 5d, 6e, 7c