Читать книгу Start & Run a Bed & Breakfast - Richard Taylor - Страница 24

When you run a B&B, you learn very quickly to set your own house rules. You have no obligation to accept guests who make you feel personally uncomfortable. You may decide that you do not want to cater to families with children under a certain age, or smokers, or travelers with pets.

Study each of your customer surveys carefully and try to imagine yourself inviting that customer into your home. Try to visualize yourself welcoming them at the door, engaging in polite conversation and serving them refreshments. Think about arranging their sleeping accommodations, cooking their food, and joining them for breakfast. If you determine that you would not feel comfortable hosting that particular customer type, declare them as unacceptable for your B&B.