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Identifying the message

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Start by asking what the message is about. For example:

 Is your information time-sensitive?

 Is the information you want to convey general or specific?

 Is your information sensitive in any way — that is, should only specific individuals view the information?

 Do you need to communicate with one person, a group, or the entire company?

 Who is the person or group of people you’re talking with? Your message will vary depending on whether you’re talking to an employee or talking to your boss.

 Does the message require a response?

The type of message you’re sending can affect how you deliver your message.

Digital Etiquette For Dummies

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