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Eric Butow
Digital Etiquette For Dummies
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Digital Etiquette For Dummies® To view this book's Cheat Sheet, simply go to
www.dummies.com
and search for “Digital Etiquette For Dummies Cheat Sheet” in the Search box. Table of Contents
List of Illustrations
Guide
Pages
Страница 7
Страница 8
Страница 9
Defining Etiquette in the Digital Age
Coming Up with Some Definitions
Netiquette
Etiquette versus online ethics
Seeing Which Situations Call for Etiquette
Social: Chatting with others
Hold a good conversation
Avoid gossip at all costs
Engage
Connect positively
Think before you post
Meeting: Behaving appropriately in a small group setting
Do these things
Don’t do these things
Corporate: Behaving professionally in the workplace
Send a virtual handshake
Put a face to your name
Know your (time) zone
Connect during business hours
Don’t just write — proofread
TMI
Business: Conducting yourself properly among colleagues
See how other people use online communication tools
Consider your audience
Remain neutral
Switch when you have to
Eating: Shielding meeting participants from your eating habits
Telephone: Paying attention to the conversation and your behavior
Follow this general guidance
Help your customers
Страница 40
The Legal Ins and Outs of Etiquette
Laying Down the (Communication) Law
Looking at federal laws
Parsing the state laws
California
Colorado
Nevada
Vermont
Virginia
Setting Company Policies
Specifying your terms of service
Seeing what’s needed
Comparing privacy policies with terms and conditions
Banning spam from your company toolset
Conducting your business online
Looking at specific industry regulations
Adhering to country and regional laws
The European Union
The United Kingdom
Canada
Honoring Boundaries
Communicating with people during work hours
Communicating with employees in general
Letting technology lend a hand
Responding to boundary crossings
Communicating during off-hours
Centralizing Messages
Choosing the Best Medium for the Message
Identifying the message
Understanding your culture
Picking a delivery method
Страница 72
Minding Your Online Manners at Any Age
Seeing How Etiquette Varies for Different Audiences
Adults: Being up front about behavior and modeling that behavior
Students: Interacting with classmates and being serious
Teachers: Presenting information to students
Be clear
Use acronyms wisely
Follow the submission rules
Kids: Being flexible for kid behavior
Setting up your system
Testing, testing …
Common Rules for Everyone
Dress appropriately
Eliminate background noise, if possible
Be respectful
Страница 88
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