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IN THIS CHAPTER

Exploring communication law

Reviewing communication policies

Setting and respecting boundaries in all communication

The wild west days of communicating online are coming to an end, and more laws are setting boundaries on what you can and can’t do (on pain of imprisonment). Despite the laws on the books and more laws being considered as we write this book, there are still other unwritten rules of online communication — just as they are in real life — that you need to know about.

In this chapter, we talk about federal laws governing online behavior in the United States as a whole as well as state laws (including laws in our home state of California), but we promise to keep the legal jargon to a minimum.

Next, we tell you about the policies your company needs to follow to make sure you don’t run afoul of any regulations. We wrap up this chapter by telling you how to respect boundaries in your communication with members of your company team and your customers.