Читать книгу Digital Etiquette For Dummies - Eric Butow - Страница 32

If you’re using online communication tools, you have to follow some rules of the road. For example, on a social media platform, you shouldn’t engage in behavior that another person finds harassing, because it will be reported to the platform’s help staff and you might find yourself banned.

You should familiarize yourself with these rules, but you may want additional guidance and motivation. Try these three strategies:

 Look at how others communicate before you start communicating yourself, if you can. For example, see how different people communicate in a Slack chat before you chime in so that you can get a feel for the environment and how the discussion is going. If the discussion is more formal, use more formal language. If it’s more easygoing, you can switch up your communication accordingly.

 Look on the web to understand how other people communicated effectively in Zoom meetings or email messages or whatever other medium you’re interested in. If you’re a fan of Tom Hanks, let’s say, you’ll have no trouble finding examples of how he communicated on the web. The same goes for how to find examples of businesspeople who communicate effectively with their customers.

 Talk to peers. These people may be other business owners. They may be coworkers. They may even be managers. Whoever they are, talk with them one-on-one to find out how they connect with others in different situations.