Читать книгу Digital Etiquette For Dummies - Eric Butow - Страница 37

You remember the telephone, don’t you? You still use it on your smartphone to speak with people. Many companies still rely on voice calls to interact with their customers, and even people in office settings have phones with receivers you pick up.

When you talk on the phone, you need to be aware of not only the conversation but also your behavior. This section details what we mean.