Читать книгу Digital Etiquette For Dummies - Eric Butow - Страница 34

The first popular television police show was Dragnet, and the protagonist, Sergeant Joe Friday, had the slogan “Just the facts, ma’am” when interviewing witnesses. (Don’t believe us? Search for the term Dragnet on Facebook. Think we’re old? No comment.)

When you’re talking online in a professional setting, stick to the facts and be as clear as possible. Don’t make any jokes or try to start an argument. No one can read someone’s tone or facial expressions, though emojis online do help with that task and provide some context. Yet without other nonverbal cues, like body language, people translate messages in their own way. Some of that translation comes from how they’re feeling.

You’ve likely encountered the end result: The other person misinterprets or becomes angry about what you said, and suddenly you’re defending yourself against accusations that have come out of proverbial left field. And, of course, you never start sniping back, right?