Читать книгу Digital Etiquette For Dummies - Eric Butow - Страница 38

In any call, here are some good rules to follow:

 Answer the call within three rings.

 If you can’t answer the call within three rings, it means you’re busy and letting the call go to your voicemail so that you can refer to it later.

 Speaking of voicemail, record your greeting in your own voice that’s reasonably cheerful. Be sure to tell people that you can’t pick up the phone right now and ask them for any information you need, such as their name, a brief description, and/or their phone number.

 Check your voicemail when you can, perhaps on a schedule. For example, you may want to check it once in the morning and once in the afternoon.

 Use your speakerphone only when it’s absolutely necessary — and only if you’re in a quiet place.

 When you call someone to talk, tell them the purpose of the call. If the other person doesn’t agree with the purpose, you need to come to an agreement before you can start the call.

 Speak clearly. This advice should be obvious, but it’s easy to become lazy and start talking like you’re in the same room with the other person — at least until they jolt you back to reality when they loudly ask, “What?”

 Use proper language. This advice should also be self-evident, but you need to pay attention to it before you start using language you would use only with your friends and not in a professional setting.

 Actively listen and take notes. By actively listen, we mean that you may want to repeat what someone says to ensure that you understand them. And you can type as you talk to make sure you’re taking notes, though that’s harder to do with a speakerphone than a headset, because the speakerphone may be close to your keyboard.