Читать книгу Digital Etiquette For Dummies - Eric Butow - Страница 25

When you’re in an online meeting, be sure to greet everyone in the meeting and tell them that you’re happy to see them. If someone connects with your website by using a form that asks your company for information, send a personalized thank-you message from the appropriate person. The owner or CEO qualifies, don’t you think?

If you have no form, consider adding a chatbot (a program that simulates and processes human conversation, in other words) to your website so that people can ask basic questions and the chatbot’s artificial intelligence, or AI, can provide friendly answers. Plenty of chatbots are available, and you may have heard of some of them, like Netomi (www.netomi.com) and Zendesk (www.zendesk.com).