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5.6.4 Communication

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The presence of a robust communication system, within an OHSMS is essential for a well‐functioning OHSMS, and a defining feature that differentiates it from pre‐OHSMS approaches of OH&S management. Communication recommendations and requirements are found in all OHSMS approaches. ISO 45001:2018 requires that the organization “establish, implement and maintain the process(es) needed for the internal and external communications relevant to the OH&S management system, including determining: on what it will communicate; when to communicate; with whom to communicate; how to communicate.” The “with whom” to communicate includes “internally among the various levels and functions of the organization; among contractors and visitors to the workplace; and, among other interested parties” (62). When determining communication needs associated OH&S, “diversity aspects” need to be considered, including gender, language, culture, literacy, and disability. As well, as part of its communication system, the organization needs to “respond to relevant communications” related to the OHSMS.

Patty's Industrial Hygiene, Program Management and Specialty Areas of Practice

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