Читать книгу Impact of Artificial Intelligence on Organizational Transformation - Группа авторов - Страница 100

HRM has come a long way from the traditional nomenclature of Personnel Management. HR managers are nowadays viewed as catalytic agents who facilitate organizational work. Previously, companies were not so concern about the welfare, fulfillment, and happiness of their professionals but the focus was on maintaining discipline, punctuality, and wage administration. Lately, the companies realize that the employees are not like machines but they are a vital resource of the organization. Consequently, the focus shifted on attracting and retaining the talented HRs to their organization.

Due to these environmental changes, the role of HR professionals in an organization has become very complex. Therefore, it is logical that they make use of advanced IT tools and techniques such as AI for facilitating their work. Before, the implementation of AI-based technology HR professional should

 List out the problems and areas where its requirement is more.

 Form a team of significant stakeholders and communicate them the benefit of AI implementation in business areas to solve crucial problems.

 Assess the requirement of new jobs and skilled professionals to work with AI-based technology.

 Develop a basic understanding of the uses of AI in various phases of the life of an employee.Applicability of AI in the entire area of Human Resources has completely transformed the entire work process of HRM. AI is enough capable to make HR professionals work easy and to reduce their manual workload but it will never be able to replace the HR managers [6].AI is re-shaping and transforming the profession of HRM and it can be introduced in the HR process [7]. The increasing use of AI in the HR profession results in more time being available for HR managers which can be used for motivating and mentoring employees. Now, the HRD becomes more efficient by implementing AI supporting systems in its work area, and therefore, recent technologies are the key to making a workplace less categorized, more open, and more innovative as well. The HRD must align their policies and practices with technology and employees need similarly that the marketing as per customer needs.

On the other side, the HR professional should implement AI to increase the employees’ performance. There are two important functions of HRM where AI can be effectively used:

 Recruitment and selection of employees.

 Increasing the efficiency of employees.

It is an immense need to have deep knowledge and capability to articulate the influence of AI-based technology on HRM and its practices [8]. Similarly, those who are responsible for HRs must clear the doubts and make workers free from the stress who see AI as an enemy.

All the three systems of AI that are Robotic Process Automation (RPA), ML, and Natural Language Processing (NLP) have proved to be highly successful in HR profession. AI has become the latest buzz word in the global business arena which has completely transformed the HRM profession [9].